How to hire a roofing contractor

A roof is expensive, hard to inspect from the ground and easy to do badly. It is also the trade with the most door-knocking after a storm, so the hiring bar should be high.

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Hire local and licensed

Verify the roofing license on the state register and check the business has a real, long-standing local address. A local roofer is still there when the warranty is called on in five years.

What a roof quote should spell out

Roofing quotes vary enormously in what they include, so compare the details rather than the total.

  • Tear-off of the old roof versus a layover
  • Decking replacement and the price per sheet if rot is found
  • Underlayment, flashing, drip edge and vents
  • Shingle or tile brand, product line and colour
  • Permit and inspection fees
  • Clean-up, magnet sweep and debris disposal
  • Labor warranty and manufacturer warranty, separately

Understand the two warranties

The manufacturer warranty covers the materials; the contractor warranty covers the workmanship. Most leaks come from workmanship, so ask how long that warranty runs and get it in writing.

Storm damage and insurance claims

A roofer can document damage for your claim, but be careful with anyone who offers to cover your deductible, asks you to sign over your insurance benefit, or pressures you to sign on the spot. Contact your insurer yourself and get an independent quote before signing anything.

Warning signs

Walk away if you see these.

  • Door-to-door sales right after a storm with no local address
  • A demand for full payment up front
  • No written contract, or a contract with blank lines
  • Pressure to sign today for a 'today only' price
  • No license number offered when you ask

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Frequently asked questions

How long does a roof replacement take?
Most residential roofs are done in a few days once materials are on site, though tile, complex rooflines and weather delays extend that. Ask for the expected schedule in writing.
What is the difference between the two roof warranties?
The manufacturer warranty covers the materials and the contractor warranty covers the installation. Most leaks trace back to workmanship, so the contractor warranty matters most.
Should I let a roofer handle my insurance claim?
A roofer can document the damage, but contact your insurer yourself. Be very cautious with anyone offering to waive your deductible or asking you to sign over your claim benefit.

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